Shipping policy

Lucent Ash – Shipping Policy

At Lucent Ash, we understand that every piece we create is deeply personal and meaningful. Our shipping process is designed to ensure your custom glass memorial sculpture arrives safely and respectfully.

Processing Time

• Each sculpture is handcrafted and custom-made, using the ash you provide.

• Please allow 2-3 weeks for creation before your order is shipped. Custom engravings and intricate glass designs may extend this timeframe.

Shipping Methods & Carriers

• We use reputable carriers to ensure safe and timely delivery.

• All shipments are fully insured to protect your precious artwork during transit.

• You will receive a tracking number once your order ships, so you can monitor its journey.

Packaging

• Every sculpture is carefully packaged with protective materials to prevent damage during shipping.

• Your order will arrive in a secure box, reflecting the care and craftsmanship of Lucent Ash.

Shipping Rates & Locations

• We offer domestic and international shipping.

• Shipping costs are calculated at checkout based on your location and order size.

• International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the recipient.

Lost or Damaged Items

• In the rare event your order is lost or damaged during transit, please contact us immediately at Dan@LucentAsh.com.

• We will work with the carrier to replace or repair your sculpture as quickly as possible.

Special Note on Shipping Ashes

• If you are sending ashes to us for a custom piece, please follow our guidelines to ensure safe and secure delivery. We are happy to provide detailed instructions upon request.

At Lucent Ash, we treat each order with the utmost care and respect. Your memorial is not just a piece of art—it’s a lasting tribute.